If you notice unusual activity on your account or suspect someone else has accessed it, your account may be compromised.
Signs to Watch For:
Purchases, or activity you didn’t request.
Unexpected calls or messages about services you didn’t use.
Receipts or transactions you don’t recognize.
Changes to your email, password, or payment details you didn’t make.
If You Suspect Unauthorized Access
Reset Your Password
Use the "Forgot Password" option to create a new, strong password.
Include a mix of uppercase letters, numbers, and symbols.
Enable Two-Factor Authentication (2FA)
Turn on 2FA in account settings.
This adds a verification code step when logging in.
Check Account Activity
Review recent logins or actions for any you didn’t do.
Follow the link if you see Unauthorized Charges on the Account
Log out of all devices and update your password again.
Contact Support: Report the issue to help@passes.com and share the below details
Your Email
Your phone number
Last 4 digits of your card
Describe your issue
Secure Your Email
Look for login or password reset emails you didn’t request.
Change your email password if it looks compromised.
Protect Your Device: Run antivirus scans and avoid logging into sensitive accounts on public devices.
How to Prevent Account Takeover
Use Strong Passwords: Avoid reusing passwords across sites and consider a password manager.
Activate Two-Factor Authentication: Always enable 2FA for extra security.
Avoid Phishing Links: Be cautious with emails or messages asking for sensitive information.
Update Your Device Regularly: Keep your apps and systems updated for better protection.
Log Out on Shared Devices: Never stay logged in on public or shared computers.
For more assistance, visit https://www.passes.com/help or email support help@passes.com