Verification Process FAQ
To verify your identity and access your account securely, follow these steps based on your age group:
Steps for a Successful Verification
Government ID Check Passes ensures strict compliance with ID verification to maintain authenticity and accuracy. Follow these tips:
Authenticity: Avoid submitting replicas, paper copies, or tampered IDs.
Legibility: Ensure all four corners are visible, avoid glare or scratches, and use a well-lit room.
Validity: Use a valid and up-to-date government-issued ID, ensuring names and birthdates match your account details.
Selfie Check Take a live selfie for verification. Ensure:
Clear Photo: Use proper lighting, avoid blurry images or glare.
No Spoofs: Selfies must be taken live, not using a recording or existing picture.
Unobstructed Face: Do not wear face coverings or accessories that obscure your face.
Additional Tips for a Smooth Process
Fixing Verification Errors: If your ID or selfie fails verification 3-4 times, stop retrying and contact Passes Support.
Lighting & Background: Use a well-lit area and ensure the background contrasts with the ID or selfie.
Acceptance of Terms: Complete the account setup by accepting Passes’ Terms of Service.
Completing these steps will help you successfully verify your identity on Passes. For further assistance, visit https://www.passes.com/help