If you notice a charge on your account that you didn’t authorize, here’s how to address it:
Passes charges may come from:
Check your payment history
Check your "Orders" section to verify if the charge corresponds to a recent merchant orders
Or go to “Settings” then “Payment History” to verify recent purchases like DMs, or subscriptions
Membership Renewals: Look in the "Memberships" section to determine if it’s a subscription renewal.
Linked Payment Methods: Ensure no one with access to your account has used your payment details.
Resolving Unauthorized Activity
Investigate the Source:
Review recent transactions in your account for purchases you don’t recognize.
Speak to family members or friends who may have access to your account or payment method.
Secure Your Account:
Update Your Password: Use a strong, unique password for your Passes account.
Enable Two-Factor Authentication (2FA): Add an extra layer of security.
Remove Saved Payment Methods: Ensure payment details are not stored on shared devices.
Report the Issue: If the charge isn’t resolved through investigation, report the issue to help@passes.com and share the below details
Your Email
Your phone number
Last 4 digits of your card
Describe your issue
By following these steps, you can ensure your account and payment information remain secure.